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Conversation Module ​

Conversation Module ​

The inbox screen consists of four main sections:

Red: Inbox section

Blue: Conversation Module

Green: Chat Module

Pink: Message Console

Yellow：Contact Card

Inbox.png

Inbox Section ​

My Inbox

Assigned to Me: Chats that have been assigned to you.

Unassigned: Chats that have no assignee.

Conversation Module ​

Search Bar

Search for keywords, contact names, or phone numbers in the search bar to find conversations across all channels. This lets you search all existing conversations in one place.

Inbox-1.png

INFO

Search results will appear in two segments:

  • Contacts: This will return the relevant contact information.
  • Message: This will return the relevant content.

Filter Icon

You can filter your conversations based on channels, Tags, Members by clicking on the filter icon next to the search bar.

Filter by condition.png

Chat Module ​

Assigne to someone ​

You can assign the conversation to Unassigned, Assign to Me or even assign it to a specific user.

Assign.png

Contact Information ​

To view the contact information of the chat you are handling, click on the 'i' icon. You can add notes, labels, and lists by clicking on the 'Add' icon.

Info.png

Click on the pen icon to edit the contact information.

Edit.png

Click on the “View contact” to access the full Contact details

Contact info.png

Conversation Status ​

The status at the top of the Chat Module allow you to:

  • Close conversation: End the chat session.
  • Open conversation: Open the chat session

Status.png

Message Console ​

WhatsApp Icon: Allows you to manage and send templates and interactive messages.

Chat Icon: Select saved replies.

Smiley Icon: Select emojis.

Plus Icon: Allows you to attach files to your chat.

Msg console.png