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App Message Spec
Inbox Recieved message Support vs Not support
| Messaging channel | Support | Not Support |
|---|---|---|
| Text Image Video File Emoji Gif( .video) Audio（web&some device on app) Sticker(.webp) Avatar (,webp) | Audio(some device on App) Location Name Card Poll Emoji reply on msg（partial emoji not support) | |
| Text Image Video File Emoji Gif(.gif) Audio（web&some device on app) LIKE icon Post( only self-page post) Story Reply(only text) Sticker(.png ) Avatar(.webp) | Audio(some device on app) Like on msg Emoji reply on msg | |
| Text Image Video Emoji Gif(.gif) Post( only self-page post) Audio（web&some device on app) Story Reply（comment text&emoji reply) Sticker(.gif) | Audio(some device on app) Story Reply（stick reply or Like) Avatar Like on msg Emoji reply on msg |
Inbox Replied message Support vs Not support
| Messaging channel | Support | Not Support |
|---|---|---|
| Text Image Video File Emoji Audio(on app) | Sticker Gif(Wts don’t support) | |
| Text Image Video File Emoji Gif(file upload) Audio(on app) | Sticker | |
| Text Image Video Emoji Audio(on app) | File(IG don’t support) Sticker |
Spec for Replied message on inbox and automation . Please note below spec before you prepare campaign materials.
| Messaging channel | Text without button | WhatsApp List | Text with button | Image size limit | Video size limit | Audio | File size limit |
|---|---|---|---|---|---|---|---|
| 2000 character | text：1024 character Button not support URL | Text content:640 character Text on button:20characters | 5MB jpeg,jpg,png | 15MB mp4 | 15M mp4,aac,ogg | 15MB Pdf,txt,Word，Excel,Powerpoint | |
| 2000 character | Not supported | Text content:640 character Text on button:20characters | 8M jpeg,jpg,png | 8M mp4,mov | 8M mp4,aac,wav | 8M Pdf,txt,Word，Excel,Powerpoint,Gif(Recommend: less than 10 seconds,270x480) | |
| 1000character | Not supported | Text content:640 character Text on button:20characters | 8MB jpeg,jpg,png | 15MB mp4,mov | 8M mp4,aac,wav | Not support |