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Preparation before connecting a new number ​

Welcome to applying and connecting to Official WhatsApp API on ChatBooster!

As a verified Meta Tech Provider, ChatBooster streamlines the registration and integration of your WhatsApp Business API account. Select your onboarding type, and we’ll guide you through the Embedded Signup or migration process. Please note that messaging fees, managed directly between you and Meta, may apply once your number is connected and actively sending messages.

Before you get started ​

Prerequisites of creating a WhatsApp Cloud API Account ​

💡Your business should… ​

✅ Prepare a Meta Business Manager Account with complete Business Info

You can use an existing Meta Business Manager Account or create a new one during the Embedded signup process. Please make sure to know the Business Manager ID, since it can't be changed after the number is registered. See here how to find the Business Manager ID.

To have an active account, you must add ALL information in the Business Info section of Meta Business Manager Settings. It is essential to include a legal name, an address, a website, and the business phone number.

This information is used by Meta to check compliance with the Commerce Policy. If it's not correctly set up, the account will be immediately rejected in the Commerce Policy.

Therefore, the WEBSITE:

  • is mandatory
  • must be working
  • must have a clear explanation of the company's business model
  • must include the same legal name, address and business phone number as provided in the Meta Business Manager settings

✅ Follow WhatsApp Business Compliance

Your business must not violate the WhatsApp Business Policy and Commerce Policy.

⚠️

Please note that we currently do not support the creation of WhatsApp API accounts for government entities.

💡You should prepare… ​

✅ A valid phone number

To start using the WhatsApp Business API, you will need a valid phone number. The number must be able to receive an International Phone Call or SMS during the registration process and be owned by the client. If this number has an IVR system enabled, the IVR needs to be temporarily disabled during the registration process.

✅ A Meta Business Manager Account of your business

✅ A ChatBooster Workspace

💡You need to be… ​

✅ An Admin role of your ChatBooster Workspace

✅ An Admin role of your Meta Business Manager that you want to create the WhatsApp Cloud API account

💡For the phone number, you have to check… ​

❓Is this number connected to a WhatsApp Business API?

If yes, please follow the steps below to disable 2FA first

  • Go to WhatsApp Manager → Phone Numbers → Two-step verification → click on "Turn off two-step verification" button Two-step verification

  • Please make sure to back up your account’s chat history and contact list before connecting a new number if necessary.

❓Is this number connected to a WhatsApp Business App account?

  1. Back up the chat history of your WhatsApp Business App account (if necessary).

  • For backing up WhatsApp account history, please refer to WhatsApp Guideline here.

    image 240.png

  1. Delete your WhatsApp Business App account

image 239.png

  • Please make sure to back up your account’s chat history before deleting the account if necessary.
  1. If this account is deleted, please prepare for connecting this number to WhatsApp Cloud API!

❓Is this number connected to a personal WhatsApp account?

Please delete your personal WhatsApp account first following the guideline here.

💡For the Meta Business Manager, you have to check… ​

❓Are you an admin of this Meta Business Manager?

You need to have the admin access or ask some one with admin access to connect a WhatsApp API number

❓Have you verified your Meta Business Manager? While verification isn’t required before connecting, we strongly recommend completing it before or soon afterward to enhance your WhatsApp API account’s reliability, quality rating, and messaging limits. For more details, please refer to here.

For verification details, please refer to How to verify Meta Business Manager?

For more details, please refer to Meta Guideline here.

If all are ready, please follow the below guideline👇 to start the connecting the new number!

Connect with a new number