Coupons

Supported Plans

The Coupons feature is currently available exclusively for Enterprise-tier plan.

Plan	Coupons Support
Free	❌
Pro	❌
Premium	❌
Enterprise	✅

Overview

The Coupons Module helps you engage with customers and attract potential leads more effectively. If you have an existing coupon system, you can use this feature to incentivize customers to subscribe to your messaging channels (WhatsApp, Messenger, Instagram) and potentially increase your Gross Merchandise Value (GMV).

Supported Code Types

ChatBooster currently supports the following coupon code formats:

• QR Code
• Promo code
• Code128
• Code39
• EAN-13

How to Create a Coupon?

Navigate to: Settings > Other > Coupons > Create Coupon

Basic Information

• Coupon Name: Internal identifier for the coupon

• Coupon ID: Unique identifier (max 50 characters, alphanumeric only)

• Title: Customer-facing title shown when the coupon is opened

• Valid Period:

  • Optional start and end dates
  • If no start date is set, the coupon activates immediately
  • If no end date is set, the coupon never expires
  • Note: End dates can only be extended, not shortened, when editing

• Copy Button Text: Customize the text shown on the code copy button

• Terms & Conditions: Specify usage terms and conditions

Code type

Select your preferred code type. Each type has specific generation rules and display formats.

For QR Code, Code39, Code128, and EAN-13:

• Configure how staff can mark codes as redeemed offline

For Promo codes:

• Set up the website url for the the customer redemption process

Code Rules

Choose between:

1. Fixed Code:
   • Enter a single code and quantity
2. Variable Codes:
   • Upload codes via file (follow provided template)
   • Maximum 10,000 codes per upload
   • Note: Currently, additional code uploads are not supported after creation

Usage Settings

• Set redemption limits per customer
• Configure automated messages for various scenarios, including: Expired, Revoked, Invalid, Depleted statuses

Status Messages

Customize messages for:

• Redeemed coupons
• Expired coupons

Appearance settings

Configure the coupon page layout here. Use the "Preview" button to view the final design.

Contact Tagging

Optionally tag contacts based on their interactions:

• Claimed: Coupon message received by the contact
• Opened: Coupon page viewed bt the contact
• Redeemed: Coupon redeemed by the contact

Click "Create" to finish the coupon setup.

Managing Coupons

How to view all the coupons?

Access your coupon list at Settings > Others > Coupons. View status, claims, and detailed code information for each coupon.

How to Stop Coupon Distribution

To revoke a coupon:

1. Open the Coupons List
2. Locate the target coupon
3. Click the three-dot menu
4. Select "Change Status"
5. Choose "Revoked"

Important: Coupon revocation is permanent and immediately removes the coupon from customer access.