Migrate from other BSPs

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Note that ChatBooster does support number onboarding with On-Premise API. Every new number (created from scratch or migrated) will be automatically hosted in the Cloud API.

As announced in November 2023, Meta is transitioning to a fully Cloud-hosted WhatsApp Business Platform and will stop supporting On-Premise API in October 2025.

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After being migrated, a phone number keeps its display name, quality rating, messaging limits, Official Business Account status, and any high-quality message templates previously approved.

If you want to migrate your account from other Business Solutions Provider to ChatBooster, please do not hesitate to contact our Support team via [email protected]

What is a number Migration Process?

Number migration means that a phone number that is already registered for the WhatsApp Business API can be moved between WhatsApp Business Accounts.

It is applicable in various scenarios, such as Migrating a number from one BSP (Business Solution Provider) to another, migrating from Classic signup to Embedded signup WABA, or making changes to payment settings like WABA currency.

What is moved with the number?

After being migrated, a phone number keeps its display name, quality rating, messaging limits, Official Business Account status, and any high-quality message templates previously approved.

Catalogs Catalogs are not migrated with this process.

Billing Migration Messages sent before migration are charged to the source BSP. Messages sent after migration are charged to the destination BSP (e.g ChatBooster). Messages sent from the source, and that are not delivered before migration, are still charged to the source BSP when they get delivered.

Official Business Accounts (Green Badge) Official Business Accounts (OBAs) can be migrated between WABAs. The only requirement is that the two-factor authentication needs to be disabled during the migration process. It can be re-enabled after the number is migrated.

Migrate number (alternate BSP or Meta) to 360dialog API

Prerequisites for Migration of Numbers

1. A valid WhatsApp Business Account and access to the phone number

• You must be able to receive and verify a 6 Digit PIN Code through SMS or Voice Call.
• The source WhatsApp Business Account must be approved.

2. Two-Factor Verification must be disabled for the number.

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You or the existing BSP must disable 2FA. The 2FA can and should be disabled without also removing the entire deployment or deleting the number.

3. Admin Access to Business Manager

• Meta Business Manager ID
• You must have Admin access to the Meta Business Manager Account.

4. Make sure your business website is live. Meta checks if the Website listed in the Meta Business Manager > Business Info section is correct and live. If it isn't, your account will be offline after the number is migrated.

5. 🇧🇷 Extra step for Brazilian numbers: Check in your current WhatsApp profile if the number registered has the extra 9 or not. When migrating the number, it should look exactly the same as the current profile.

If all is well prepared

Go to ChatBooster, select “Connect” WhatsApp Cloud API at homepage, and choose > Migrate my existing number > Migrate from another BSP to start the process. And the following process are nearly the same as Connect with a new number except the following!

1. Click “Connect” on the WhatsApp Cloud API section to continue.

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Please make sure your workspace has subscribed to pricing plans and have enough quota to connect WhatsApp API account.

2. Choose “Continue with a new number” and click “Next”.

3. Click “Get Started”, and then you will be redirected to the popup window from both 360dialog and Meta.

4. Register a 360dialog account via the popup window, please do not use and existing 360dialog account.

5. Remember one thing, when in the following step, please choose: “Yes, this number is connected to WhatsApp Business API”, and then click “Confirm number details” to continue.

Enter the phone number you want to migrate as below, and check again if you have disabled 2FA for your number, if yes, click “Confirm number”

Then you will be shown the Destination WhatsApp Business Account, if you confirm, click “Confirm WABA destination” and continue the process.

After all the confirmation work, follow these simple steps through the Embedded Signup process:

Step 1: Fill in the Business information

Select from creating a New Meta Business Account.

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During this step, ensure to select the appropriate Meta Business Account. It is possible to migrate a number between accounts only if the source and destination Business Manager IDs are the same.

Step 2: Create a WhatsApp Business Account

In this step, you will have the following options:

"Choose a WhatsApp Business Account"

All WABAs currently associated with the Business Manager ID provided in the previous step will be available for selection.

Please choose the option to "Create a new WhatsApp Business Account" and complete all the required business details in the next step.

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Prefer to use clear and distinct WABA names to avoid mistakes. Take note of the existing WABA ID and Name before creating a new one for easy differentiation during the migration steps.

Step 3: Create the new WhatsApp Business Profile

Select the option "Create a new WhatsApp Business Profile" and complete all the required business details on the next screen.

Step 4: Exit the Embedded Signup process

Click Next and once the WABA is created, you can close this page and return to the 360dialog Hub migration feature.

Step 5: Authorize access to ChatBooster

Select the phone number you migrate to authorize “ChatBooster” as your partner on 360dialog, and click “Finish”. Then you’ll be redirected back to ChatBooster to finish the final connecting step.

Step 6: Back to ChatBooster to finish the settings!

When you’re redirected to ChatBooster, enter a “Channel name” for your internal recognition, and then click “Submit”.

And all is done!

Last but not least, don’t forget to top up your balance before you send out messages! Please choose amount to top up in Settings > WhatsApp Cloud API > Billing.

Migrate a phone number from Classic Signup WABA to Embedded Signup WABA

⚠️ This service is currently not supported by ChatBooster.

Migrate a phone number to a new WABA with another currency set

⚠️ This service is currently not supported by ChatBooster.

Please contact us at [email protected] for support, we’ll assist you step by step.